Start of the academic year
All new students are expected during the week of September 16.
Where can I find my schedule?
TOLEDO
From mid-August you can log in to Toledo using your activated LUCA login. This is a digital learning environment and communication platform where information is shared about the campus, your programme, etc. Teachers and the educational administration use Toledo to communicate with you and to distribute learning material or additional information, among other things. So visit Toledo regularly to stay informed!
Logged in to Toledo? You will then see an 'updates & communication' section, where we publish general information. You can also click through to the communities.
Information about the classes only appears after completing the individual study program (ISP). You will hear more about this during the starting day.
You can also consult your LUCA mailbox via Toledo. It's best to look at it every day.
Based on your activated LUCA login, you should have immediate access! IT problem? Check our facilities.
We recommend using Google Chrome when consulting toledo.
CERTIFICATES
When your registration has been processed and confirmed, you will receive an email with an official registration certificate. You can use this certificate to apply for a train subscription from the NMBS, to present to your landlord,...
Do you need other certificates? Consult the self-service in KU Loket.
In absence
If the teacher requires attendance, you must notify the education administration of any absence and upload the sick note via Abscence due to illness | LUCA (luca-arts.be). In the event of longer absences, you must in any case notify the education administration and also the lecturers.
Specific procedures apply during the examination periods. These will then be announced via TOLEDO.
Absence of teachers is reported via TOLEDO. If you have any questions about the presence of teachers, you can also contact the reception.
Tuition fees and extra study-related costs
Specific questions about tuition fees or student finance? Contact the social service of the student facilities (STUVO). More information and contact details: https://www.luca-arts.be/nl/studiekosten-en-study financing.
Courses and responsible persons
Product design
Head of Education: Dirk Reynders (dirk.reynders@luca-arts.be)
Coordinator: Ben Hagenaars (ben.hagenaars@luca-arts.be) and Steven Lenaers (steven.lenaers@luca-arts.be)
Visual Arts: Photography
Head of Education: Dirk Reynders (dirk.reynders@luca-arts.be)
Coordinator: Joery Erna (joery.erna@luca-arts.be)
Audiovisual Arts
Head of Education: Nathalie Vaes (nathalie.vaes@luca-arts)
Specialization: Television-Film
Coordinator: Brecht van Wijk (brecht.vanwijk@luca-arts.be)
Specialization: Animated Film
Coordinator: Tom Vanroy (tom.vanroy@luca-arts.be)
Specialization: Game Design
Coordinator: Robin Gielis (robin.gielis@luca-arts.be)
Educational Master in Audiovisual and Visual Arts (EMA Genk)
Coordinator: Christophe Van Eecke (christophe.vaneecke@luca-arts.be)
On-campus support services
Education Administration
Your student file is managed by the education administration. Changes in study program or administration most be reported to the education administration via educationadmin.genk@luca-arts.be.
The reception and education administration staff are available every working day from 8:30 am to 12:30 pm and from 1:00 pm to 4:30 pm.
Learning path counselling
The learning path counselor can help you to map out your study path. He/she is the perfect person to help you put together a balanced and feasible tailor-made lesson package, spread over one or more study phases.
If you have any questions about the composition of your study curriculum, the school and examination regulations, learning account, reorientation or individual pathways, please contact the learning path counselor of your study program for the necessary information and advice.
For follow-up during the academic year and useful support with difficult decisions, the learning track counselor can help you optimize your chances.
The learning path counselor of the program can analyze your results together with you and determine the best path to take to the next phase of the programme.
An overview of the learning path counselors per program can be found here: https://www.luca-arts.be/nl/trajectbegeleiding
Waivers
If you have completed or not completed higher education studies or if you can look back on a number of years of professional experience, you may be exempted from certain course units.
If you have any questions about this, you can contact your learning path counsellor. Internationalization
You can obtain information about studying or doing an internship at the Internationalization Service Abroad.
Point of contact for internationalization: Jan Louis De Bruyn (janlouis.debruyn@luca-arts.be)
Care coach
The care coach supports all students with a disability: dyslexia, hearing impairment, autism spectrum disorder, visual impairment, ...
If you have a certificate from a specialized institution or doctor, you can rely on adapted facilities and a specific framework.
You can also contact the care coach for the status of student – informal carer, student – entrepreneur, top athlete, high-level artist or due to special circumstances (for example, death of a close family member, etc.).
The care coach also provides general study guidance in the form of workshops. The following themes can be discussed: study techniques, study planning, ...
Contact? Mail to zorgcoach.cmine@luca-arts.be.
More info: https://www.luca-arts.be/nl/vragen-speciaal-statuut .
Education and exam ombudsman
If you believe that your rights as a student are being violated during the course of your studies, you can submit your complaint to the education and examination ombudsman. The ombudsman handles complaints related to the student-teacher relationship, the way education is offered, the application of the education and examination regulations, etc.
The ombudsman will handle your complaint with complete discretion and will look for a solution in consultation with the student and the lecturer. The ombudsman primarily has a role as a mediator between the student, the lecturer and possibly also the head of the programme, the coordinators or the examination board.
Contact: Lut Beerten (lut.beerten@luca-arts.be)
Student facilities (STUVO)
Student life has its ups and downs. Study stress, fear of failure, difficulty dealing with feedback, ... it can undermine your motivation and confidence. Stress in your personal situation can also play tricks on you. Do you notice that you no longer have fun, worry a lot or postpone work? STUVO helps you in coaching conversations from a solution-oriented approach. STUVO also organizes information sessions and group training sessions on study stress, procrastination or self-assured presentation.
For more information or an appointment, please contact one of our student psychologists (psychosocialedienst.limburg@ucll.be)
Do you have questions of a socio-legal or financial nature, for example about whether or not you qualify for a study grant from the Flemish Government, your child benefit, the regulations concerning the living wage of the OCMW, student work, taxes, studying with unemployment benefit, change your registration or stop your studies, STUVO will show you the way in the confused world of legislation and official papers.
For more information, please contact our social service (socialedienst.limburg@ucll.be)
STUVO is also there for any questions about housing, cafeteria, sports, culture, job service, ... in short, all non-curriculum-related matters. LUCA works closely with UCLL's STUVO service. As a student of campus C-mine you can use all services of STUVO-UCLL.
You can find information about STUVO through the following channels:
- The website: https://www.luca-arts.be/nl/stuvo-campus-c-mine
- Intranet STUVO LUCA C-Mine: https://intranet.ucll.be/nl/public/node/38263
- The facebook page: https://www.facebook.com/LUCAstudentGenk
- TOLEDO: infoLUCA@C-Mine (intranet students) > StuVo
- The digital screens on campus
- information on housing can be found here
Lending Service
At the lending service you can borrow audiovisual equipment (cameras, beamers, video,...) and other small equipment (micro, tripod, lamp,...). The stock is not unlimited, so make sure you reserve in time via the platform LUS (https://lus.luca-arts.be/)
You can contact the lending service via lucauitleen.genk@luca-arts.be
Point of contact: Mathias Kuypers
Libraries
You can find all information on the website (www.luca-libraries.be).
The various LUCA libraries make an essential contribution to education and research within LUCA School of Arts and the Faculty of Architecture (KU Leuven).
The collections of the LUCA libraries pay particular attention to twentieth-century and current developments in art and architecture. They make the physical and digital collection efficiently available to students, lecturers and researchers.
The LUCA libraries are located on different campuses in Genk, Ghent, Brussels and Leuven:
• LUCA Library C-mine (product design, visual and audiovisual art)
• LUCA Ghent Sint-Lucas Library (visual and audiovisual art, architecture, interior architecture and urban planning)
• LUCA Technical Documentation Center Sint-Lucas Ghent (material library and technical documentation architecture)
• LUCA Library Sint-Lukas Brussels (visual and audiovisual art, construction and interior design)
• LUCA Architecture Library Sint-Lucas Brussels (architecture, interior architecture and urban planning)
• LUCA Library Lemmens Leuven (music and drama)
Classrooms
Reservation classrooms
If you want to reserve a classroom or meeting room for a specific event (presentation, jury,…) you can contact the planning department (planning.genk@luca-arts.be).
You can reserve studios or editing cells via the LUS platform (https://lus.luca-arts.be).
If you have used a room, you must ensure that the room is left in its original condition. Please note: not all rooms can be used for any type of activity and some rooms are not accessible at all.
Technical services and ICT
Technical problems related to buildings, rooms,… can be reported to the facility manager Bart Theunissen (bart.theunissen@luca-arts.be).
For questions about ICT, please contact Kris Bollen (kris.bollen@luca-arts.be).
Access to buildings and opening hours
During school weeks, the building is open from Monday to Friday between 8:00 AM and 6:00 PM. From 6 pm you can only enter the school with your student card. On Mondays, Wednesdays and Fridays, the school closes permanently at 7 pm. On Tuesdays and Thursdays at 10 pm. From that hour on, access is no longer possible.
The school is not accessible in weekends.
During the lesson-free weeks and exam periods, the school is accessible between 8:00 AM and 6:00 PM.
The building is closed during the collective leave of campus C-Mine (stated on the academic calendar).
ATTENTION: these are the normal opening hours. If there are any changes due to COVID 19 or for other reasons, they will be communicated via TOLEDO.
Theft prevention
The campus is freely accessible, even for people who do not necessarily have good intentions. So make sure you don't leave any equipment unattended (not even for a short while!) in unlocked rooms. If you still want to leave material behind, use the lockers or ask a fellow student to keep an eye on things.
Insurance and First Aid
Information about the school insurance can be found at http://admin.kuleuven.be/sab/vz/. If you have any questions about school insurance, you can also contact the campus manager Lut Beerten (lut.beerten@luca-arts.be).
There are staff on campus who are trained to provide assistance in the event of an accident. These members of staff can be called up via the reception.
Copy
If you want to use the copier on campus, you can load the Papercut print balance on your student card online via https://print.luca-arts.be, after which you can print with your student card.
Cafeteria
There is a student cafeteria in the open landscape, where you can get soup, cold and hot sandwiches.
Student Participation
As a student you can help shape LUCA and the study program you follow. LUCA does everything it can to offer you a nice and interesting study time. In order to do that, it is important that students also make their voices heard. You can do this by submitting your candidacy for the participation committee on campus. From this committee you can participate in consultations about the curriculum, the organization of the campus, the services, ...
Are you a candidate? Let the campus manager Lut Beerten know (lut.beerten@luca-arts.be).
Education administration LUCA School of Arts
Campus C-Mine Genk
e-mail: onderwijsadmin.genk@luca-arts.be
